At gemslegend, we strive to provide our customers with the highest quality jewelry and an exceptional shopping experience. Please read our refund policy carefully before making a purchase.
For all other products not falling under the categories of "SOLID 18K YELLOW GOLD," "SOLID 18K WHITE GOLD," and "SOLID 14K ROSE GOLD," you may request a refund or exchange within 30 days from the date of purchase.
Please note that customized or engraved products are considered final sale and are not eligible for refunds or exchanges. This includes products with personalized engravings or customizations according to the customer's request.
2.Return and Exchange Conditions
To be eligible for a refund or exchange, the item must be in its original condition, unworn, and undamaged.
The product should be returned in its original packaging, including any documentation and certificates provided at the time of purchase.
Customers are responsible for the shipping costs associated with returning the item for a refund or exchange.
To initiate a refund or exchange, please contact our customer support team within 10 days of your purchase.
Once the return is approved, we will provide you with the necessary instructions on how to ship the product back to us.
After receiving and inspecting the returned item, we will process your refund within 7 business days. Please note that the refund will be issued using the same payment method used for the original purchase.
As mentioned earlier, products made of "SOLID 18K YELLOW GOLD," "SOLID 18K WHITE GOLD," "SOLID 14K ROSE GOLD" , andcustomized or engraved products cannot be refunded or exchanged, so please double-check all customizations before placing your order.
Additionally, any product that has been altered or damaged due to customer mishandling or negligence will not be eligible for a refund or exchange.
5.Quality Assurance and Warranty
In case of any defects or issues with the product's quality, please contact our customer support, and we will be glad to assist you with our warranty policy.
This refund policy is in addition to your statutory rights and does not affect your rights under applicable consumer protection laws.
Please don't hesitate to reach out to our customer support team if you have any questions or concerns regarding our refund policy or any other matter related to your purchase.